We are more than delighted to have saved the day for Tony Samuels from Davis & Samuels Opticians in Walsall, who only started to use Replicate Retina data backup on February 2020.
We were launching a new behind-the-scenes backup platform to improve functionality and data security – our existing platform had worked perfectly for us since 2010 but we all know that technology moves on. So Tony was one of the very first users of our new systems.
We dialled into his systems remotely and backed up his Opticabase practice management system on the reception PC, Optos scanning system in the practice test room, general files, folders and documents on the admin PC and also Tony’s personal laptop.
Within a couple of months his laptop suffered a hard drive crash which meant all his business and personal files and emails were lost. As soon as Tony had replaced the hard drive, our tech team restored all his data from the last data backup session (2 days earlier).
Tony was delighted with the service, commenting:
“The whole process of restoring my data was done immediately, successfully and quickly – I’m very grateful.”