We’re always pleased to receive optician and optometrist customer feedback – read what just some of them have to say:

“The whole process of restoring my data was done immediately, successfully and quickly – I’m very grateful.”

Tony Samuels, Davis & Samuels Opticians

“Thank goodness for Replicate Retina – you’ve saved the company should anything happen.  Our previous backup was way more expensive and didn’t even work!”

Fiona Drennan, Dunne & Drennan Eyecare

“I wanted to keep the costs down so you have advised me properly on the OCT archiving and did what was needed for my business. I am not a computer geek but this is super simple and I am now confident that we are GDPR compliant. Whenever I’ve needed to ask questions, you’ve been there at the end of the phone. Thank you very much for all your help and guidance.”

Jay Soneji, Appelman Charman Opticians

“Having just upgraded to an OCT, we needed to firm up our data backup systems. We also had to be mindful of GDPR. We contacted Replicate Retina and they arranged to come during our lunch break in a few days’ time. Chris and Tracy themselves turned up exactly on time, checked our system, discussed our needs and suitable times for the system backup, set it up on the spot and departed within the hour. We were impressed with their promptness and friendly, professional, knowledgeable service. We now have total peace of mind regarding our data and at a very reasonable price.”

Sam Addison, Robin Hall Opticians

“We have been using this company for a few years to securely back up, on a daily basis, clinical data from our OCT scanner. The service is unobtrusive, reliable and, in our view, excellent value for money. Chris Robinson, the Technical Director, is always available to offer advice on the very rare occasions that we have a query. Data backup is perhaps not always uppermost in the mind of practitioners and this superb service takes all of the worry away from us. We thoroughly recommend them.”

Steve Dury, Dury and Tippett Ltd

“We had two servers maintaining and archiving the images from a number of cameras, scanners and topographers.  Due to its large size (2 Tb) the backup was done locally on a separate drive.  Unfortunately one of the servers failed totally and within the server the topographer data became corrupt.  Unfortunately the backup did not backup the database correctly and we lost topographer data going back 11 years.

Chris Robinson and his Replicate Retina team stepped in and now we have cloud backup for 2 terabytes maintained with true professionalism.  Replicate Retina also provides backup of the database and images on a separate drive so that we can be up and running in no time should failure of the server occur again.

It has been a pleasure working with Chris who has been hands on with the transfer process – which took a week as we had to backup data at night and on Sundays without affecting the daily running of the practice.

I would urge all optical practices to ensure that they archive and store data off site with a GDPR compliant firm such as Replicate Retina.

If our experience of lost data and headaches endured subsequently is to go by then I would urge all practices to never make the same mistakes and never to trust your in-house IT guys – who do not realise the importance of backing up databases separately.”

Kirit Patel, Radlett Opticians

“We have used Replicate Retina since mid 2016. The process was explained in person by Chris, who explains the advantages and safety of the system. The transfer of information took place overnight causing no interruption to our business. The great advantage is the peace of mind that if we had a computer meltdown or total malfunction then the Replicate Retina team will be able to recover all the lost information. We are delighted to have this system in place for peace of mind.”

Robert May, Specsavers Harrogate

“I have been an IT hungry optometrist for years, whether it be clinical records, imaging or straightforward business reporting but there has always been a nagging doubt about backup and, even if that is established, the restoration of data. Replicate Retina is an offsite, UK based, secure data backup and recovery service designed especially for optometrists. It’s easy to use, totally reliable and run by enthusiasts you can trust. I use it and like it. Now, ask yourself, can you absolutely guarantee that your backup is 100% regular and 100% secure and, what’s more, will 100% restore? If not, I have every confidence that Replicate Retina will see you sleeping at night for an awful lot less than you think; just how much is your data worth?”

Nick Rumney, BBR Optometry

“We approached the team in 2016 to help us with a cloud based backup and storage facility for our patient records; they were very helpful and engaged in the process from the start, listening to our requirements especially around data protection and suggesting a solution.  From first planning to launch, the process was smooth and we have been very happy with the solution provided ever since.  Support is also very prompt and professional (normally same day) setting up new users when requested, etc.  I would recommend this to any practice considering an online backup solution for their data.”

Niall Dorgan, Enhanced Optometry Services

“There should always be backups kept off site – my own view is that the best off site backup is to use an online system via your internet connection. Replicate Retina is a system that some opticians alread use and they offer a very good ‘fit and forget’ solution. If you don’t feel your IT knowledge is up to ensuring it will work, then this company offer a hand-holding help service to assist you.”

Trevor Warburton, former Chair of Stockport LOC

“I have been using Replicate Retina for my off site data backup since April 2018 and would definitely recommend them.  It is highly reassuring to know that all the clinical data we hold is safe and GDPR compliant.  The set up is quick and easy; the backup happens automatically every night, providing convenience and peace of mind.  A loss of our data would seriously impact our business and I would urge anyone without off site backup to consider the possible implications.”

Dr Martin Smith, Martin Smith Opticians

“I think data backup is very important and using Replicate Retina is a better solution than using a data pen or disk – it doesn’t get done enough if it’s not automatic.”

Professor David Henson

“We fully endorse Replicate Retina and strongly recommend all our customers use this GDPR compliant data backup service.  Backing up patient records and practice information is a serious issue that must not be under-estimated.”

Andrew Yorke, MD, Topcon Medical (UK)

“The Replicate Retina team absolutely knew their stuff. They were able to demonstrate the off site data backup quickly and showed how easy it would be to recover any data we needed.  They talked to me in terms I could understand and were able to guide me on what we needed.”

Christine Wrenn, Valli Group

“Digital imaging is a big part of our eyecare and we have built up a huge database of images of our patients. It would be a massive nightmare if I lost all the history of those images so I know that backup is essential. I called the Replicate Retina team in, they were very professional and very quick to answer any questions. I really think it’s a cost effective way to outsource your backup – my time is better spent running the business. You know you’ve got to backup your data. So get Replicate Retina in, get it sorted and get your business running at its best.”

Gavin Rebello, Patrick & Menzies

“I endeavour to provide my patients with a high class service and one of the key elements is the clinical history they build up with me at the practice. Increasingly this information is stored electronically so if this data is lost, the patient clinical history is lost. That means I would have no images to refer back to and a loss of clinical data for patient care needs. Replicate Retina gives me the confidence that this data is securely backed up and to a standard required to ensure it is encrypted to levels required for me to meet stringent NHS regulations.”

Matt Jinkinson, Jinkinson Opticians

“Great firm – lovely people – very expert and they keep all my data safe. I have 6 giant servers in my basement – clacking away and heating the whole building – it’s nice to know I’m backed up off site.”

Nigel Burnett Hodd, Burnett Hodd Optometry

“Replicate Retina is great; it’s very efficiet, good value and provides peace of mind. I really like the fact that I get an email notification each day telling me all our data has backed up.”

Stuart Roberts, Specsavers Southport

“It takes a load off my mind having all our records backed up off site. The company provides a good service, is very helpful and Replicate Retina is well worth the cost.”

Steve Mayer, Steve Mayer Opticians & former Chair West Pennine LOC

“Replicate Retina data backup gives you real peace of mind.”

Dr Alice McTrusty, Glasgow Caledonia University

“Replicate Retina is very good and very easy to work with. Data backup is one of those things that you don’t want to worry about, especially when you’re running a busy store. It’s no hassle and we’re very pleased with the support we receive if we do have any questions.”

Mark Roberts, Specsavers Formby

“I can certainly say we’ve found your systems are effortless to get started with – they’ve run every day without a blip and the entire process has been very smooth too. Also, Tracy, Chris and the team have always been easy to get hold of and very helpful when required.”

Eleanor Leech, Trotters/Black & Lizars

“Having someone take the worry away from you is worth its weight in gold. The team do everything for you and it’s a small price to pay to know you’ve got a secure backup system in place.”

Frances Prescott, Specsavers Stockport

“Replicate Retina off site data backup is straightforward and simple to use – much easier and more cost effective than I thought it would be. Using Replicate Retina offsite data backup is an absolute no brainer. It ensures we comply with regulations and protects our patient records.”

George Mumford, Boots Opticians

“I’m very happy with the whole data backup team; everyone has been very helpful.”

Helen Mackrell, C H Wass Opticians and Clare Haggerty Opticians

“They’re very tenacious – Replicate Retina backs up our store data and the team worked hard to get around issues with our current systems.”

David Bistacchi, Specsavers Manchester Arndale

“Thank you VERY MUCH for the new Certificate of Compliance – I’m just in the process of having to update all my compliance information, so this will be very helpful.”

John Bowers, Muldoon & Tonge Opticians

“Replicate Retina now allows us peace of mind to cover any catastrophic event by automatically backing up data off site every night. We still maintain a belt and braces policy as we concurrently do tape backup but we are not reliant on individuals to ensure that the manual procedure is completed and the tape taken off the premises. Replicate Retina is a monthly subscription service so there’s no capital expenditure involved and the team are friendly, approachable and proactive.”

Nick Black, BBR Optometry

“In the last few years there has been an explosion in the amount of data we need to protect our practice, particularly in the form of retinal images. Ignorance could be costly if disaster unexpectedly strikes a hard drive. Replicate Retina is absolutely ideal. All this help is provided by a friendly company giving us a cost effective solution.”

Susan Procter, Anderton Akbar & Procter

“Replicate Retina is a brilliant service – I’m really happy with it. The team were very pleasant and knowledgeable when they called in; the data backup installation was done and dusted on the same day and the costs are very reasonable. It’s real peace of mind that allows me to sleep easy at night.”

Andrea Kay, Kay Downs Opticians

“We recently tested the data restore process to see what we would have to go through if it was ever required. I have to say the process was very simple and, on inspection of the data that had been restored, it was clear that everything was there and intact. Very satisfied with the process.”

Richard Cox, Web Developer – Burnett Hodd Optometry

“You’ve saved the day – thank you!”

Claire Pearce, Brignall Opticians

“We will certainly testify to your professionalism and dedication to your clients.”

Laura Cameron, Cameron Optometry

“It’s a small price to pay to be worry free!”

Sue George, Specsavers Accrington

“Replicate Retina does a good job and the support we receive is very helpful and friendly.”

Paula Bond, Admin Manager, Specsavers Preston

“Replicate Retina backs up my data off site, automatically, every day. Once the initial data has been transferred, it is very fast and straightforward because it only backs up files that have been added or changed. The customer service from the team is very friendly and expert; they are very speedy at responding when we have any questions.”

Charles Wass, C H Wass & Son