“Replicate Retina is used & recommended by other opticians so we are in safe hands.”
Charles Wass Opticians was established in 1934 by the Wass family until 2012 when Charles Wass retired. The business was then taken over by Alex and Helen Mackrell, who are both qualified optometrists. The practice now has a staff of 4 and inherited a patient base that goes back 20+ years.
Charles Wass was already a Replicate Retina client, using the software to back up and protect his Topcon retina images, back office files and patient records; Mr & Mrs Mackrell understood the importance of continuing to protect these records as part of their business continuity plan.
Helen Mackrell, director, explains:
“Our most critical data is the patients’ diabetic retinopathy photos. The Vector system can be unreliable to access at times so it’s good to know that I can easily access image files if this happens during a patient visit. It’s also important to have instant access to patient records, particularly when patients phone the practice, allowing us to offer great customer service.”
“Other opticians we know use and recommend Replicate Retina to back up their practice data so we knew by continuing with Replicate Retina software that we are in safe hands. The system is very easy to use and the team are helpful and friendly to work with. I don’t need to think about or remember to do backups – it’s just done and dusted.”