Tony Samuels from Davis and Samuels Opticians in Wallsall decided to use Replicate Retina in February 2020 – following a recommendation to use our services from Michael Prais of Opticabase.
Replicate Retina was just launching a new behind-the-scenes backup platform at the same time – making functionality and data security improvements to the existing solution that we have provided since 2010. So Tony was one of the very first adopters of our shiny new system. Our technical team configured the system by remote dial in to his computer running the Opticabase practice management system on the reception PC, as well as Optos scanning system in the practice test room, general practice files/folders and documents from Tony’s admin PC and Tony’s personal laptop.
Tony’s decision to choose Replicate Retina was vindicated within a couple of months – his laptop suffered a hard drive crash and all his personal and business files, folders and emails were lost. As soon as Tony had replaced the hard drive, our technical team dialled in again and restored all Tony’s data from the last time the backup routine was performed (2 days previously). Tony was delighted with the service and ease of restore process carried out for him. He commented:
The whole process of restoring my data was done immediately, successfully and quickly – I’m very grateful.