Specsavers Stockport agree Replicate Retina data backup is worth its weight in gold
Founded in 1984, Specsavers is a global brand with 1,390 stores and 26,000 staff worldwide. In 2011, the company was voted most trusted optician by British consumers for the tenth year running in the Reader’s Digest Most Trusted Brands survey.
Specsavers Stockport is an extremely busy practice in the town centre. Specsavers’ policy is to undertake digital retina scans of every patient aged 40+ as part of the eye examination at no additional cost. That results in its 50-strong team scanning approximately 100 people (or 200 eyes) per day through its five daily clinics. Specsavers Stockport uses Topcon digital retina imaging to undertake this work.
Specsavers Stockport contacted 24/7 Uptime about Replicate Retina offsite data backup as a result of a recommendation from Trevor Warburton, Chairman of Stockport Local Optical Committee. The store has been using Replicate Retina since February 2012. Frances Prescott, Store Director, confirms:
“As the largest optician store in the area, we take the security of our patient data very seriously. Having someone take the worry away from you is worth its weight in gold. Our data is now backed up, automatically, every night so we don’t need to think about it. The Replicate Retina team do everything for you; it’s a small price to pay to know you’ve got a secure backup system in place.”
UPDATE April 2013: Replicate Retina restored 250,000 Topcon retina images when Specsavers in Stockport suffered a computer crash.
In April 2013 we received an urgent call from Specsavers Stockport because a new computer installed during their recent office move had completely crashed. This meant they couldn’t access patient digital photographs taken in the past nor use their Topcon retina imaging system. Fortunately they had another retina camera and computer so it was business as usual at the store but their major concern was that their computer records were safe and sound – and could be restored onto a replacement system.
We quickly set about getting their data and images back for them. There were more than 250,000 image files so that would have taken too long to restore all that data over the internet. Our priority was getting them back up and running as soon as possible. We decided to restore all the data to a hard drive and delivered that to the store. This helped the IT engineer to restore the data onto the replacement computer system and merge the historic patient images with new ones taken since the computer crash.
Our final piece of the jigsaw was to get all the consolidated, merged data backing up again each day as usual.
Frances Prescott was delighted with the speed of our response:
“We were very fortunate that we had this back up system in place. Protecting all patient data is so important and this system removes the worry . Every practice needs to be confident they have a suitable back up system in the event of an emergency like ours.”